Terms and Conditions

Crafted Hemp LTD Terms And Conditions

Return Policy

Your experience with Crafted Extracts Co. is important to us. We absolutely stand behind our hemp extract quality and want our customers to feel like they can try our products without risk. We offer refunds on orders up to $110* if the return process is started within 30 days of you receiving the shipment. Please send the product back to us with the order number written on the outside of the package. If you do not have your order number, contact us at 1-855-513-7925 and a customer care representative will assist you in finding that information or with any other questions you might have.

If your product was purchased through a distributor or retailer, you will need to go back to your original purchase location for any return or exchange.

*Any shipping and handling charges will not be included in the refund.

Lost Package

If a package is lost after we ship it, which does occasionally occur, Crafted Excracts Co. will not be responsible if the tracking information lists the order as “delivered,” which means UPS or the courier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package to Crafted Excracts Co., Crafted Excracts Co. will reship the order. Please note that Crafted Excracts Co. is not responsible for errors of USPS or courier services, or if you provide or confirm an incorrect address. It, therefore, is very important that you ensure that the address you give to us is exactly correct, as any mistake could delay delivery and will entail extra expense to you.

Product Defects & Damaged Packages

We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.

Question and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@craftedhemp.com or by mail at Crafted Hemp.




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